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Field Service Engineer


About the Role: A role as Field Service Engineer is essential for successful installation, maintenance, troubleshooting, and repair of technical equipment or systems at customer site. This role demands technical proficiency, adept problem-solving, and effective customer communication to deliver exceptional service and support. Responsibilities: Be customer-centric and solution driven, addressing their questions, concerns, and technical field inquiries. Travel or be located to customer site to install and set up technical equipment or systems Diagnose and troubleshoot technical issues that arise and initiate appropriate corrective actions Replace defective components and repair systems to minimize downtime Keep accurate records of all service activities, including maintenance tasks, repairs, and customer interactions The matching profile: Must-have: Passionate about IT and not afraid to roll up the sleeves Good communication skills in English + Dutch Customer oriented and a team player who likes to share knowledge with others Good understanding of computer systems, mobile devices, and other technology products Constant craving for new technologies and trends! You are a dynamic, highly motivated, and stress-resistant problem-solver Nice-to-have: Familiarity with remote desktop applications and support software Practical experience with ticketing (incident/service request), Windows/Linux environments, Active directory (OU, reset password,…), DNS, DHCP,… Already accumulated knowledge of the ITIL framework What is this matching profile offered: Dynamic, open-minded & fast-growing working environment with supportive colleagues A personalized development plan tailored to your interests, fostering continuous growth of your knowledge and personal development. Regularly reviewed to guide you towards becoming an Infrastructure/Cloud/Network/... Engineer Permanent contract of indefinite duration & full-time job Fringe benefits: transport reimbursement, net expense reimbursement, daily net allowance, internet & mobile phone subscription, 13th month, ecocheques, hospitalization insurance, and group insurance Holidays: 20 statutory holidays + 6 ADV After work events Can you check most of the boxes? The next step is to get in touch with us... by applying for this position! Take a look at our website for our open positions:

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